Frequently Asked Questions about Property Maintenance Management
If you have the time, energy, and knowledge to do all of the property maintenance yourself, then yes. But if you don't want to spend all your free time fixing things up, or if you don't know where to start when it comes to home repairs, then hiring someone is probably the better option.
Of course! We recommend a preventative maintenance service to keep your heating and cooling system running at peak performance. This will ensure that you don't have to deal with expensive repairs or unexpected breakdowns. We can schedule regular inspections, as well as replace parts before they're needed.
Property maintenance services include anything that needs to be done to keep your unit in top condition. From fixing leaks and broken appliances to repainting walls, we'll handle it all for you. We'll also handle any repairs or renovations you might need for your property.
There are a few things that determine if a rental property is uninhabitable, including whether or not the property is structurally sound and safe for human habitation. In addition, the property must be clean and sanitary, with working utilities. This means that it has running water and electricity (and gas if applicable), as well as an appropriate amount of trash cans for the number of occupants living in the building.
Tenants are responsible for keeping the interior of their units clean, as well as keeping their own belongings in good condition. Tenants can also be held responsible for any damage to the unit beyond normal wear and tear, which means that if your child breaks a window, you may be required to pay for its replacement.
We aim to complete maintenance as quickly as possible. Most common repairs can be completed in just one to two days, but depending on the nature of your repair, it may take longer.
Under the Residential Tenancies Act, you are required to maintain your property in a good state of repair and ensure it meets all applicable health, safety, and housing standards. This includes structural integrity, working plumbing and electrical systems, functional heating, pest control, and the general condition of the unit. This obligation applies regardless of what is written in the lease.
In Ontario, ignoring a legitimate maintenance request puts you at legal risk. Tenants can file an application with the Landlord and Tenant Board, which can result in a repair order, a rent abatement — meaning the tenant pays reduced rent retroactively - and in some cases financial penalties. Timely maintenance is both a legal and financial necessity.
The landlord is responsible for maintaining the structure, systems, and major components of the property - plumbing, heating, electrical, roof, appliances provided with the unit, and anything related to the building itself. Tenants are responsible for keeping the unit clean, not causing damage, and reporting maintenance issues promptly. Damage caused by a tenant beyond normal wear and tear is the tenant's financial responsibility.
Response time depends on the nature of the issue. Emergency repairs - anything affecting habitability, safety, or causing active damage - are handled immediately, including after hours. Non-emergency requests are assessed and coordinated with the tenant and vendor as quickly as possible, typically within one to two business days.
Yes. This is one of the most common situations we work with. We act as your local presence - responding to tenant requests, coordinating vendors, overseeing work, and keeping you informed - so the distance between you and your property is never a problem.
We work with a vetted network of reliable tradespeople who provide fair, consistent pricing across the properties we manage. We do not mark up vendor costs. For larger repairs, we obtain multiple quotes where appropriate. And our proactive inspection and preventative maintenance approach is specifically designed to catch issues early — before they become the kind of expensive emergency repairs that blow budgets.