Welcoming a new tenant into your rental property is a significant time for both you and your tenant. The move-in day marks the start of a landlord-tenant relationship and besides preparing the property for the new tenants, one idea to set the right tone is to create a welcome package for your new tenants.
What is a tenant welcome package?
There’s no right or wrong way to create a welcome package, but putting some time and effort into this package can make your tenants feel welcomed into your space and can go a long way with how your tenants value their stay at your property.
Here’s a guide on creating a tenant welcome package that not only welcomes your new tenant but also sets a positive tone for their stay.
Start with a Personalized Welcome Letter
A personalized letter is always more memorable than a standard form. Creating a brief 1-page welcome letter that is addressed to the new tenant expressing your enthusiasm will certainly start things on the right foot. This letter should include:
- A warm greeting and introduction.
- A brief overview of what the tenant can expect during their tenancy.
- Your contact or your property manager information for any questions or concerns.
Provide Essential Property Information
Make your tenant’s transition smoother by including important property details. This can help them feel more comfortable and confident in their new home. Key information to include:
- Emergency Contact Information: Details for property maintenance emergencies.
- Instruction manual: Copies of manuals for any appliances or setting up any devices such as alarm systems, motorized window covers, etc.
- Trash and Recycling Guidelines: Clear instructions on waste disposal and recycling processes.
Include a Map of the Local Area
Provide a local area map or a list of addresses of local businesses, nearby amenities and transit stops. This can be a valuable resource for tenants who are new to the neighbourhood. Here are a list of close by places to highlight for your new tenants:
- Grocery stores
- Nearby hospitals, pharmacies and walk-in clinics
- Restaurants, coffee shops, etc.
- City libraries and recreational centres
- Major retailers (Walmart, Costco, The Home Depot, etc.)
- Transit; details on bus stops, bus routes and train stations.
Add a Few Thoughtful Extras
Small, thoughtful items can make your welcome gesture that much more memorable and kick things off on a positive note. Consider including:
- Gift cards or discounts to nearby restaurants, cafes, or shops.
- Helpful items like a roll of toilet paper or even a small cleaning kit.
- A potted plant, a box of local chocolates, or a welcome mat can add a personal touch and make the space feel more like home.
Provide a Move-In Checklist
A move-in checklist helps tenants keep track of their responsibilities and what they need to do before settling in. This can be a great gentle reminder for new tenants as moving is a very busy time. This friendly checklist can include possible task that may need to be completed after they have moved in, such as:
- Unpack and organize
- Recycle moving supplies
- Set up devices (if applicable) like, alarm systems with their own code
- Contact service providers and inform them of their new address (banks, government, etc.)
- Meet the neighbours
A tenant welcome package is more than a bundle of useful items, it’s a great way to welcome your new tenants and set the tone for a positive relationship. Taking the time to create a comprehensive and personalized welcome package can enhance tenant satisfaction and contribute to a harmonious and healthy landlord experience for you!
